If there is any part of our service that you are not
entirely happy with, please let us know. You may communicate with us
using the methods shown on the Contact Us page.
If you complain to us in writing (by post or
email), we promise to
acknowledge it promptly (always within 5 days), to tell you how long it will
take to resolve the complaint. We will keep you informed while we resolve the
complaint. In most cases we would aim to resolve the complaint within 5 days of
By listening carefully to our customers and
responding positively, we find that complaints are rare. When we do receive
them, we always check back to make sure that our solution was acceptable and,
where appropriate and possible, change our operating systems to prevent
repetition of the cause for complaint.
here for our full Terms and Conditions