Damaged Goods

If any item delivered to you is damaged, please return it to the address below. Please indicate whether you would like a full refund (including delivery charge) or a replacement item.

Other Returns

You have the right to cancel the order within 14 days starting the day after receipt of the goods. The goods must be received within 14 days of the cancellation. A refund of all monies, including the initial postage and packing charge (if the buyer chose a more expensive method, we will only refund at our standard rate), will be made within 14 days of the cancellation or receipt of the goods. We will not refund the cost of returning the item(s).

Goods should be returned in the condition that they were supplied, with any seals and shrink-wrap attached, and the customer must pay the cost of returning the goods. If the goods are not returned at the customer's own expense, a deduction will be made from the refund to cover the direct cost of collecting the goods. We can only accept the return of opened items, such as sealed DVDs, if they are faulty. 

If you wish to return goods after 14 days, we will exchange them for another item of equal value if the items are in new condition. At our discretion, we may give a full refund for the item, excluding the postage and packing charge, dependant on the condition of the items being returned.

Returning Items by Post

Please carefully repackage any returned items, and enclose a copy of the receipt. Send returned goods to:

Returned Goods
Joyland Books
Southcombe Farm
Chipping Norton

When returning goods, we advise you to use registered post or a courier service.

If you have any queries about our returns policy, please email us.

Click here for our full Terms and Conditions


 Terms and Conditions | Privacy Policy | Contact Us
 2000-2017 Joyland Books. All Rights Reserved.